Hey, stuff happens, we understand that. We're totally okay with giving you some breathing space while you put your project on pause for a while. Remember, you have 2-3 weeks design time with your designer and it’s best to keep to this to get the best results. We may need to change your designer if it’s taking longer.
Let us know straight away and we'll take care of it. Simple as that. Contact us at firstname.lastname@example.org and one of our customer success team will get back to you faster than a fast thing.
Of course you can. That's why we build in an extra two week buffer zone after your design is complete. You can use this time to ask any questions that need an expert design opinion. Of if you need to make any changes, now is the time to mention it. After this, you'll need to contact My Bespoke Room HQ at email@example.com
Our fab customer success team at firstname.lastname@example.org are here for you. As efficient as they are friendly, this crack team will do whatever it takes to get you back on track.
Where possible we display the expected delivery date for every item on our site and in your basket. Once your order is confirmed, we'll update you with the latest delivery information.
You can also access this in your Account Dashboard where you will also be able to view all your order details, including tracking numbers and expected delivery dates in one place.
Each of our retailers has their own specific return and exchange policies. Please do check these using the ever-so-handy links in your order confirmation email and on your Account Dashboard.
In our experience, exchanges are really simple to organise directly with your retailers. For refunds, however, we can sort these for you (as we made the purchase on your behalf). Just drop a line to email@example.com and we can take it from there . . .
Just a few things you need to be aware of: most custom items and sale items are often non-refundable. All returns also need to be in their original packaging to be accepted back. If the retailer does not cover the cost of return shipping and handling, then unfortunately this has to be met by the customer.
That will be our legendary customer success team. Drop them a line at firstname.lastname@example.org and unleash their awesomeness.