The first things you need to know are, it's super easy, saves you time and comes with a price-match guarantee. We’ve already scoured the high street for the best buys at the best prices, so you've got everything you need in one place.

All you need do is add the items you want into your basket and follow the straightforward online checkout process. You get all your items in one click rather than visiting each and every separate store.

Our personal shopping team will then place the orders for you with each retailer. You can log into your Account Dashboard at any time to view the status of your order, and we’ll also keep you updated with any key information on the chat. With all that important stuff in one handy place, you're winning already.

You sure do. My Bespoke Room is a great shopping buddy because not only do we get you the best prices, we take the hassle out of ordering them all too. If you spot any retailer discounts or offer codes that are not reflected in your basket then please let us know and we’ll match them.

Our personal shopping team are on hand to help and you can reach them at orders@mybespokeroom.com.

Whilst each retailer has their own delivery times and delivery costs, we'll always be totally transparent and share these with you when you view any product on our site or add it to your basket. The delivery cost will also be added as you go, so there won't be any budget-bothering surprises further down the line.

In your Account Dashboard, you'll be able to view your orders, with order numbers, tracking details and latest expected delivery dates.

If you want to change a delivery day, or choose a specific day, just speak directly to our friendly personal shopping team at orders@mybespokeroom.com.

We display the expected delivery times for every item on our site before you order. Once your order is confirmed, you can log into your Account Dashboard at any time to view all your order details in one place, including tracking numbers and expected delivery dates. We’ll also keep you updated on the chat with any important details.

Each of our retailers has their own specific return and exchange policies. Please do check these using the ever-so-handy links in your order confirmation email and on your Account Dashboard.

As we made the purchase on your behalf, we sort exchanges and refunds for you. Just drop a line to orders@mybespokeroom.com and we can take it from there.

Just a few things you need to be aware of: most custom items and sale items are often non-refundable. All returns also need to be in their original packaging to be accepted and refunded. If the retailer does not cover the cost of return shipping and handling, then unfortunately this has to be met by the customer.

Too right we do. We can now organise for your orders to be collated, checked, delivered and unpacked for you all on the same day! We’re pleased to offer this service for an additional fee.

Give a shout out to our personal shopping team at orders@mybespokeroom.com and we can look into it for you.

Our personal shopping team are here to answer any questions or queries. They are around Monday-Friday during business hours and can be reached at orders@mybespokeroom.com.