The first things you need to know are, it's super easy, saves you time and saves you money. Because we've already scoured the high street for the best buys at the best prices, you've got everything you need in one place.
So all you need do is add the items you want into your basket and follow the straightforward online checkout process. That way, you get all your items in one click rather than visiting each and every separate store.
Our customer success team will then place the orders for you with each retailer. You can log into your Account Dashboard at any time to view the status of your order.
We'll also send you a confirmation email of your order, along with all the tracking details and estimated delivery dates. With all that important stuff in one handy place, you're winning already.
You sure do. My Bespoke Room is a great shopping buddy because not only do we get you the best prices, we bundle in exclusive discounts too. The amount saved pops up at the checkout and depends on your basket size and items ordered. Quite often it's enough to cover the cost of our original design fee. Yes, really.
Whilst each retailer has their own delivery times and delivery costs, we'll always be totally transparent and share these with you when you view any product on our site or add it to your basket. The delivery cost will also be added as you go, so there won't be any budget-bothering surprises further down the line.
In your Account Dashboard, you'll also be able to view your orders, with order numbers, tracking details and latest expected delivery dates.
If you want to change a delivery day, or choose a specific day, just speak directly to our friendly customer success team firstname.lastname@example.org .
We display the expected delivery date for every item on our site and in your basket. Once your order is confirmed, we'll update you with the latest delivery information.
You can also access this in your Account Dashboard where you will also be able to view all your order details, including tracking numbers and expected delivery dates in one place.
Each of our retailers has their own specific return and exchange policies. Please do check these using the ever-so-handy links in your order confirmation email and on your Account Dashboard.
In our experience, exchanges are really simple to organise directly with your retailers. For refunds, however, we can sort these for you (as we made the purchase on your behalf). Just drop a line to email@example.com and we can take it from there...
Just a few things you need to be aware of: most custom items and sale items are often non-refundable. All returns also need to be in their original packaging to be accepted back. If the retailer does not cover the cost of return shipping and handling, then unfortunately this has to be met by the customer.
Too right we do. We can now organise for your orders to be collated, checked, delivered and unpacked for you all on the same day! We’re pleased to offer this service for an additional fee.
Give a shout out to our customer success team at firstname.lastname@example.org and we can look into it for you.
Our ever-lovely customer success team are here to answer any questions or queries. They are around Monday-Friday during business hours and can be reached at email@example.com.